Cancellation and Refund Policy

1. Cancelling Plus or Family Plus

• iPhone: Settings → your name → Subscriptions → Jyotishala → Cancel. Android: Google Play → Profile → Payments and subscriptions → Subscriptions → Jyotishala → Cancel. You can also open these from the app: Me → Plans → Manage.
• You can cancel at any time. Your plan stays active until the end of the period you have paid for, then does not renew. There are no cancellation fees.
• Plans bought on the web are fixed-period passes that do not renew automatically, so there is nothing to cancel; the pass simply ends on its end date.

2. Purchases through the App Store or Google Play

Apple and Google process these payments, so refunds are requested from them and follow their policies: Apple at reportaproblem.apple.com, Google Play from your Play Store order history. If a purchase did not reach your account, use Restore purchases in the app or contact us.

3. Web payments (Cashfree Payments)

For payments made on our website we refund in these cases:

• Payment debited but the credits or plan were not added to your account, or you were charged twice: full refund of the extra or undelivered amount (or, if you prefer, we add what you paid for).
• Credit packs: if you have not used any credits from the pack, you can ask for a full refund within 7 days of purchase.
• Plus or Family Plus pass: you can ask for a full refund within 3 days of purchase if no reading included in the plan has been generated; otherwise the pass stays active until its end date.
• Gift a report: full refund if the gift could not be prepared.

Readings and reports paid with credits are digital content delivered immediately. If one fails, its credits are returned to your account automatically. Once delivered, they are not refundable unless they could not be opened because of a technical fault on our side.

4. How to request a refund

Email support@jyotishala.com or call +919004747519 with your registered mobile number and the order ID shown in your receipt (Me → Plans → Purchase history). We reply within 2 working days.

5. Refund timelines

Approved refunds are made to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show it.

6. Contact

Email support@jyotishala.com, phone +919004747519, or write to Ariantech Solutions Private Limited, Office No. 408, Auris Galleria, Link Rd, opp. Landmark Hotel, Malad, Kanchpada, Malad West, Mumbai, Maharashtra 400064.